Bay Networks BayRS Guia de Resolução de Problemas descarregar pdf (Página 136)

Chapter 2 What To Send Technical Support LDAP

Advanced Technical Reference Guide 4.1 • June 2000 131

LDAP

1. fwinfo

2. LDAP log files

3. fw.log

4. fw monitor :

between the client and the FireWall

Between the FireWall and the LDAP

5. Problem description and LDAP version

Send the files to support@ts.checkpoint.com.

Routers and Embedded Systems (OEM)

BAY Router

1. Router’s config file.

2. Output of stamp command.

3. Router model (BLN, ASN, ARN).

4. Control.map and clients files.

5. fwinfo of the management.

Send the files to support@ts.checkpoint.com.

Bay CES

1. CES image version.

2. fwinfo of the management.

3. fwinfo of the module (CES).

Send the files to support@ts.checkpoint.com.

Xylan

1. Image version (if it’s newer than 3.1.6 then, send the image files).

2. Control.map and clients files.

3. fwinfo of the management.

Send the files to support@ts.checkpoint.com.

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Bay Networks BayRS Guia de Resolução de Problemas Página 136