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Remote Annex 2000 Hardware Installation Guide

Appendix C Warranty and Technical Support Information

C-10

Remote Annex 2000 Dumps

In the unlikely event that the Remote Annex 2000 generates a dump,

you can send the file to Xylogics for evaluation, either by Internet/

ftp or by sending it on tape.

To ftp a dump via Internet, use anonymous ftp to xylogics.com and

perform the following steps:

❑ Use cd to change to the /annex/incoming directory.

❑ Use mkdir to create a directory, using your site as the

directory name.

❑ Use cd to change to the new directory.

❑ Transfer the dump ﬁle in compressed and binary form.

❑ Send electronic mail to [email protected] to notify

Technical Support that you are transferring a dump ﬁle.

Include details about the crash, e.g., error messages, network

conﬁguration, user activity, commands issued, etc.

To send a tape, tar the dump onto either a 9-track (1600 bpi) or

a 1/4-inch cartridge (QIC 11) tape, and send it to:

Technical Support

Xylogics, Inc.

53 Third Ave.

Burlington, MA 01803

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